At Hilton East, safety is our number one priority.  Please read these notices to learn how we are helping to make our facilities a safe and healthy place for our residents, staff, & visitors.
For other questions, please contact us today.


 Good afternoon residents!

I wanted to thank you all for your cooperation during the vaccine clinics! You all did a great job and have been very patient during the COVID 19 crisis. We must still remain socially distanced until I hear differently from the state. Dining services must remain in the rooms until we are clear to use the elevators at a larger capacity.

We are still all required to wear masks residents and employees included, at all times in the common areas of the facility. We are also still required to socially distance at least six feet apart at all times possible.

There will be a smokers meeting on 2/10/21 at 2pm in the dining room to go over the policy update for COVID 19. All smokers are asked to attend. Please remember that there are only 2 people in the large elevator at a time and 1 person in the small elevator. You must wear a mask covering your nose and mouth.

Staff is still required to get a COVID test weekly. Our last positive facility case of COVID was 1/23. I will check results over the weekend and hopefully we can resume some activities and visitation next week. The announcement will be posted on our website and on our FaceBook page.

Activities must still remain socially distanced and have limited capacity. We miss all of you and can’t wait to get back to a little bit of normal!!


Sheila Turner, Administrator

For other questions, please contact us today.


Good morning Hilton East Community,

We are happy to announce that residents are able to go out with families without having to quarantine upon return! This will be permissible provided there are no positive COVID 19 cases with residents or with a staff member in the last 14 days; families may take residents out of the facility. Please remember to continue safety precautions during your time with your loved one to ensure the safety of our residents and our community. Please call 585-392-7171 and dial 0 to let us know when you plan on picking up your loved one. We will need advanced notice to arrange to have medications available if needed. Please also remember to sign the residents in and out and follow the guidelines from the CDC listed below.

  • Wear cloth face coverings, at a minimum, at all times when around your loved one or the general public. This also applies to residents. We have facemasks available at the front desk.
  • Frequently wash your hands with soap and water for at least 20 seconds. When soap and running water are not immediately available, use an alcohol-based hand sanitizer with at least 60% ethanol or 70% isopropanol as active ingredients and rub hands together until they are dry. Always wash hands that are visibly soiled.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Practice good respiratory etiquette, including covering coughs and sneezes or coughing/sneezing into your elbow/upper sleeve.
  • Avoid close contact (within 6 feet for a total of 15 minutes or more over a 24-hour period) with people who are visibly sick and practice physical distancing with coworkers and the public.
  • Stay home if sick.
  • Recognize personal risk factors. According to the U.S. Centers for Disease Control and Prevention (CDC), certain people, including older adults and those with underlying conditions such as heart or lung disease, chronic kidney disease requiring dialysis, liver disease, diabetes, immune deficiencies, or obesity, are at higher risk for developing more serious complications from COVID-19.

Please do not visit if you or someone in your household is not feeling well. Our in-house visitation policy is still in place. Tuesday, Friday and Sunday from 1pm to 8 pm. You must call ahead of time to schedule your visit. Thank you for your continued support.


Sheila Turner


For other questions, please contact us today.

Hilton East Assisted Living Policy on COVID 19 Pandemic


It is the policy of Hilton East to ensure that all COVID 19 guidelines set forth by the Department of Health, the NYS and Federal government are adhered to at all times.


During the COVID 19 pandemic, Hilton East Staff are expected to adhere to all guidelines issued by the facility Administrator, the Department of Health and the State and federal governments.

All staff must wear a surgical mask at all times while in the facility. The mask must cover both the employees’ mouth and nose fully. Employees will change masks when wet or soiled.

Employees are expected to wash hands frequently and whenever soiled.

Caregivers must change gloves in between each resident care task

All staff must read and sign off on the guidelines, policy and proper use of PPE.

Resident temperatures will be taken and recorded twice daily. If a resident is showing symptoms of:

Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Sore throat
Congestion or runny nose
Nausea or vomiting

Staff will report immediately to the Nurse on duty. If there is an in house, positive case of COVID 19 the resident will be immediately put into strict isolation. If the resident shares a room with another resident they will also be given a rapid test. If the test is positive and the residents do not share a bathroom with any other resident, they will remain in isolation for no less than 10 days.

If one resident is positive and the other is negative the Positive resident will me moved into an isolated room. The resident will be transferred wearing a surgical mask and face shield and gloves and gown until they reach the isolation room. All soiled PPE will be discarded into a trash receptacle specific to the isolated room.

Contact and droplet precaution signs, and CDC donning and doffing signed will be placed conspicuously on rooms with positive cases. Staff will be notified daily on new positive cases. Full PPE will be required when entering a COVID positive room. Limited staff will be allowed to enter the room. Staff must wear:

An N95 mask
A Face Shield
Disposable Gown

If 10% of the in-house census residents test positive for COVID in the facility, all residents will go into isolation immediately. If there are confirmed cases of COVID-19 in the ACF.; Notify the local health department and NYSDOH if not already involved. 2. Actively monitor all residents on affected units once per shift. This monitoring must include a symptom check, vitals, lung auscultation, and pulse oximetry. 3. Assure that all residents in affected units remain in their rooms. Cancel group activities and communal dining. Offer other activities for residents in their rooms to the extent possible, such as video calls. 4. Residents must wear facemasks when HCP or other direct care providers enter their rooms, unless such is not tolerable. 5. Do not float staff between units. Cohort residents with COVID-19 with dedicated HCP and other direct care providers. Minimize the number of HCP and other direct care providers entering rooms. 6. All residents on affected units should be placed on droplet and contact precautions, regardless of the presence of symptoms and regardless of COVID-19 status. HCP and other direct care providers should wear gown, gloves, eye protection (goggles or a face shield), and N95 respirators (or equivalent) if the facility has a respiratory program with fit tested staff and N95s. Otherwise, HCP and other direct care providers should wear gown, gloves, eye protection, and facemasks. Facilities may implement extended use of eye protection and facemasks/N95s when moving from resident to resident (i.e. do not change between residents) unless other medical conditions which necessitate droplet precautions are present. However, gloves and gowns must be changed and hand hygiene must be performed. 7. For residents who initially test negative, re-testing should be performed immediately if they develop symptoms consistent with COVID-19. If there are suspected cases of COVID-19 in a NH or ACF Residents suspected of infection with COVID-19 should be given a facemask to wear, and the facility must immediately contact the NYSDOH. The resident must be isolated in a separate room with the door closed. Staff attending the resident if and until they are transferred should wear gowns, gloves, eye protection (goggles or a face shield), and facemasks and should maintain social distancing of at least six (6) feet from the resident except for brief, necessary interactions. Facilities should bundle care and minimize the number of HCP and other staff who enter rooms to reduce the number of personnel requiring facemasks.

If there is a positive resident case, residents will remain in isolation and staff will wear masks and face shields in all resident and common areas. PPE worn in a positive COVID room must be discarded in the receptacle provided specifically to that isolation room.

Once the resident has completed 10 days of isolation and he/she is showing no COVID symptoms, the quarantine will be lifted.

Meals will be served in resident rooms during the quarantine period.

All staff is expected to remind residents to stay in their rooms and wear a mask at all times properly while in common areas of the facility.

Staff should not come to work if they are feeling ill. Any staff that has a positive COVID test will not be permitted to come to work until at least 5 days after the positive result and/or symptom onset, so long as they have no symptoms or symptoms are improving, and they do not have a fever within the last 24 hours without medication. Employees will be paid for time away if there is a positive result for themselves. If an employee has come into contact with a known positive COVID person employees will be encouraged to receive a rapid test along with the weekly testing.

The housekeeping staff will disinfect all frequently touched surfaces no less than 2 times per day.

All employees and each new employee will be required to read and sign off on this policy, infection control related to COVID 19 and proper use of PPE.

For other questions, please contact us today.